1. Acceptance of Terms
By accessing or using Mutasib ("the Service"), you agree to these Terms of Service. If you do not agree, do not use the Service. Mutasib is owned and operated by Mutasib ("we", "us").
2. Description of Service
Mutasib is a cloud-based shop management and point-of-sale (POS) platform that helps shop owners manage inventory, process sales, track revenue, generate reports, and connect with customers. The Service is offered on a subscription basis with Free, Starter ($7/month), and Pro ($19/month) plans. All prices are in US Dollars.
3. Account Registration
You must be at least 18 years old to create an account. You agree to provide accurate information, maintain account security, and accept responsibility for all activity under your account. We reserve the right to refuse service or terminate accounts at our sole discretion.
4. Subscription & Billing
Paid plans are billed monthly. By selecting a paid plan, you authorize us to charge the applicable fees. You may cancel at any time — cancellation takes effect at the end of the current billing period, and you retain access to paid features until then. No refunds are provided for partial months or unused time.
5. Acceptable Use & Prohibited Products
You agree not to: use the Service for illegal purposes, upload malware, disrupt the Service or its infrastructure, attempt unauthorized access, harass others, or resell the Service without written permission.
Shop Owners agree not to display, sell, or promote the following products or content through the Mutasib platform:
- Alcoholic beverages of any kind
- Weapons, ammunition, and related accessories
- Pork and pork-derived products
- Indecent or sexually explicit images or content
Mutasib reserves the full right to:
- Refuse registration of any shop that violates this policy
- Remove any product that violates these Terms without prior notice
- Suspend or terminate any account that violates this provision
- Update this list at its sole discretion
6. Intellectual Property
The Mutasib name, logo, design, software, and code are our exclusive property. You retain ownership of your shop data, product listings, and sales records. By using the Service, you grant us a license to host and process your data solely for providing the Service.
7. Third-Party Services
The Service integrates with third-party providers including payment processors, SMS and email services, AI services, and cloud storage. We are not responsible for third-party availability or accuracy. Use of these services is subject to their respective terms.
8. Limitation of Liability
The Service is provided "as is" without warranties of any kind. Mutasib shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount you paid us in the twelve months preceding any claim.
9. Termination
We may suspend or terminate accounts at any time. Upon termination, your data is retained for 30 days before deletion. You may request a data export before deletion by contacting support.
10. Changes to Terms
We may modify these Terms at any time. Material changes will be communicated via email or in-app notice. Continued use after changes constitutes acceptance.
11. Governing Law
These Terms are governed by the laws of Jordan. Disputes shall be resolved in the courts of Amman, Jordan.
12. Contact
For questions about these Terms, email support@mutasib.com or visit our Contact page.
By using Mutasib, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.