Privacy Policy

1. Information We Collect

We collect the data needed to run your shop: account details (name, email, password), shop and staff information, products, inventory, sales and payment records, customer data you enter, support messages, and technical data such as device type, IP address, and usage logs.

2. How We Use Your Data

We use this data to provide and maintain the Service, process payments, send transactional emails and notifications, generate reports and analytics, provide AI-assisted features, prevent fraud, and comply with legal obligations.

3. Third-Party Data Sharing

We share data only with the providers required to operate the Service — authentication (Google OAuth), payment processing (Lemon Squeezy outside Egypt, Paymob inside Egypt), email delivery, cloud hosting and storage, AI services, and website analytics and advertising measurement (Meta Platforms, via the Meta Pixel) — under strict contractual and confidentiality obligations. We never sell your personal data.

4. Cookies

We use essential cookies to keep you signed in and remember your preferences. Our website also loads the Meta Pixel, which sets third-party cookies to measure visits and advertising performance. Third-party cookies set by Google, Meta, or our payment providers are governed by their own privacy policies. You can control cookies through your browser settings — including opting out of Meta's use of your data via your Meta ad settings — though disabling essential cookies will prevent sign-in.

5. Data Retention

We retain your data while your account is active. Terminated or deleted accounts are purged within 30 days, daily backups are kept for 7 days, and aggregated or anonymized analytics may be retained longer. Sales records required for tax or legal purposes are kept as required by law.

6. Data Security

We protect your data with HTTPS encryption in transit, hashed passwords, role-based access controls, and continuous monitoring. No system is perfectly secure, and you are responsible for keeping your credentials confidential.

7. Your Rights

You may request access to, correction of, export of, or deletion of your personal data at any time. Contact us at the address below and we will respond within 30 days. You may also withdraw consent for optional processing such as marketing emails.

[email protected]

8. Children's Privacy

Mutasib is intended for users aged 18 and over. We do not knowingly collect data from children; if you believe a child has provided us data, contact us and we will delete it.

9. International Data Transfers

Your data is hosted in the cloud and may be processed in countries other than your own. Where data crosses borders, we rely on appropriate safeguards such as standard contractual clauses.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be announced by email or in-app notice, and continued use of the Service constitutes acceptance.